Privacy Policy

We are Neema Ltd. (“we/us”), and we manage the Naborhi website (“Site”) which houses the online store.

We are a UK company with registration number 3399532. Our registered office address is P.O. Box 388, Bexleyheath, Kent. DA7 9LW. Our VAT number is GB 156907189.

We are the data controller responsible for your personal information.

This Privacy Policy contains our promises and obligations to you about the different types of personal information we might need to collect from you when you browse, visit or purchase a product from our online store. It also describes how we process, store and protect your information.

The Personal Information we Collect and When

We collect the under listed information about you:

• Your title
• Your full name
• Gender
• Viable email address
• Date of birth
• Phone number
• Delivery address
• Purchase information
• Credit card information/billing address
• Location information
• Online behaviour information
• Your interactions with us (especially when you contact our customer support)
• Information you submit with reviews and online survey responses
• The personal information you post on social media
• Preferred categories, store, brands and budget information
• Your device IP address
• Information from cookies, including other device information
• Your clothing size and preferences

We collect the above information in the following situations:

• When you access or visit our Site
• When you register or use our Site
• When you order and pay for products
• When you allow social media platforms to provide us with your information
• When you contact us via email or any other available channel
• When you enter any competitions, event or prize draws run by us
• When leaving a comment or review
• When responding to any of our surveys
• When completing forms for transactional or any other purposes
• When you buy products or gift cards/vouchers
• When you have authorised a third party to disclose the information they hold about you to us

How We Use your Personal Information

We use your information in the following ways:

• To allow us to process your orders, handle your payments, deliver your ordered products and process refunds (including to ascertain secure payment and combat fraud).
• To allow us to personalise your shopping experience on our online store.
• To respond to your refund requests, queries, inquiries and complaints.
• To have a record of why and when to contact us and to update your contact details.
• For analytical, statistical or survey purposes so we can enhance our Site and improve the Services, we render therein.
• To allow designated third parties to carry out their duties such as logistical, technical or other necessary business functions in our stead such as social media advertisements you might visit and use (this ability depends on the privacy setting that is active on your particular social media account).
• Where you are an existing customer (or you have previously given us your information) and have opted out, or where you have agreed that we use your information to send you a notification about our products, business and special offers we think might be of interest to you.
• If you have signed up for our services, we may also contact you via telephone as part of our personalised service to you.
• To manage your application when you enter a prize draw, competition or promotion.

In a bid to efficiently manage our customer relationships, we engage the use of third-party platforms. These third parties assist us in carrying out an array of functions. These include email marketing campaigns, online advertisements, customer analytics, fulfil orders, make deliveries, returns, refunds and lots more. For this reason, we pass on your personal information that is relevant to its functions to the third party. The third parties consent to process and handle your information according to this Privacy Policy.

 

Why we are allowed to Process and Store your Personal Information

There are several legal bases which permit us to use your personal information. The under listed gives a more detailed description of the bases we depend on to collect and process your information:

 

• Consent: If you are a first time visitor to our Site, we might ask for your agreement to process your information, so that we can send you news, updates and special offers.

• Contractual obligations: Our main purpose of this basis is when you order for our products. In this circumstance, it is compulsory for us to process your personal information for us to fulfil your order and send your ordered products to you.

• Legal adherence: In some situations, we might be legally mandated to collect and process your information to pass it out to the police or any other security outfit if we suspect any criminal or fraudulent activity.

• Legitimate interest: It may be compulsory to use your information to run our business. For instance, to effect any change to your account that our request, or to personalise our services- with the overall purpose of improving the customer experience. We will only use your information in these cases, wherein so doing, your rights, freedom or interests are not materially impacted.

Protection of your Personal Information

We must protect and secure all personal information we gather. In order to fulfil this obligation, our team follows strict internal information management policies, with the information being handled with a considerable amount of acre and professionalism at our disposal. This is achieved by using various security technologies and internal guidelines to ascertain that the information is kept secure and safe.

Duration for Retaining Personal Information

We will only retain your personal information for as long as it is required for its intended purpose (depending on any legal mandates). Once the information is no longer required, we may either delete the information or anonymise it. Anonymised information helps us to optimise our customer support.

 

Disclosing/Sharing of Personal Information

Sometimes, we will share or disclose your personal information with trusted third parties. We disclose or share your personal information in the following situations:

• To fulfil/process your orders. For instance, with third-party transaction service providers or with delivery agents.
• To discover fraudulent activities or cooperate with law enforcement agencies.
• To handle complaints, e.g., with our customer support call centre.
• To assist us in providing a personalised shopping experience to you by sending you updates and special offers.

When we disclose information with third parties, we will make sure that:

• We only supply the exact information they require to carry out their function.
• They strictly use the information for the intended purpose
• They have qualified security measures in place to secure information. They are also required to delete such data once the function has been completed, or when we cease engaging them in our services.

Information Storage

The information will be stored in a WordPress database that is accessed via our browser and is hosted by siteground webhost.  Mail Chimp, which is the email service provider, will also hold some information. Google Analytics will store the visitors’ cookie indefinitely but will not hold any personally identifiable information.

 

Children Information

For an individual to be eligible to shop on our online store, such individual must not be less than 18 years of age. We do not intentionally or knowingly collect information from minors or children below the age of 18. However, we admonish parents and guardians to monitor their children/ward’s activities on the internet and to help us enforce this provision by instructing minors or children not to submit their personal information to us.

 

Your Rights over your Information (How we handle and store them)

You have the right to modify or change any of the information we store which might be incomplete, incorrect or out-of-date. You can do this on your own by signing in to your account, or by reaching out to our customer support team who will offer you a step-by-step guide on how to go about it. You can contact them via this email: info@naborhi.com.

If we are processing your personal information for legitimate interest or purpose, you have the right to request that we stop such process. We are obliged to do so unless we have a legitimate reason to override your decision to stop processing your information.

You possess the right at any time to opt out from our marketing mailing list. You can do this in any of the following ways:

• Click on the “unsubscribe” icon in any email communication that we send to you. We will promptly stop any further emails from that particular point.
• Contact our customer support team via info@naborhi.com.
• If you have an account on our Site, sign in to your account, visit your profile home page and edit your preferences.
• You can opt out of receiving push notifications by disabling relevant options in your device ‘settings’.

Please be informed that you may receive further communications from us for a short while after you have changed your preferences — the reason being that our systems will take time to be fully updated.

Also, be informed that if you click on or follow a link that leads to a third party website, this Privacy Policy will not apply and it is your responsibility to review the website’s terms and conditions.

You have the exclusive right to inquire about your information we hold. Such requests are free, but we will require that you submit your enquiry in writing and must include the following:

• Your full name (to confirm your identity)
• Detailed address
• Phone number
• Email address
• Specific details on your enquiry

We will consider your enquiry and will either give a response within 30 days or contact you to get more information for us to attend to your enquiry. In a circumstance whereby we are unable to respond to your enquiry (if we consider it unreasonable), we will provide a detailed explanation to support our decision.

We may revise, modify or update this Privacy Policy and Terms and Conditions from time to time. You are advised to check this page for the latest version frequently. Your continued access and use of our services shall be interpreted as your acceptance of the “Revised Privacy Policy”.