Refund policy
Naborhi Returns Policy Effective Date: 13th March 2026
Thank you for being part of the Naborhi Tribe. We hope you love your piece, but if something isn’t right, we’re here to help.
1. Return Eligibility
You may notify us that you wish to return an eligible item for a refund or exchange within 14 calendar days of delivery.
Once you have notified us, the item must be posted back within a further 14 calendar days. Your Return Authorisation email will confirm the exact date by which your return must be posted.
Returned items must be:
- Unwashed
- Unworn, other than trying the item on as you would in a shop
- In their original condition
- Returned with all Naborhi tags still attached
- Free from scents, makeup or deodorant marks
We may reduce a refund where an item has been handled, worn or used beyond what is reasonably necessary to inspect or try it on.
Non-Returnable Items
Customised Items
Items personalised, altered or made to individual measurements or requirements specifically for you are not eligible for return unless faulty, incorrect or not as described.
A standard Naborhi garment made to order in one of our listed sizes is not treated as a customised item and remains eligible for return, subject to this policy.
Clearance and Final Sale Items
Items marked as Clearance or Final Sale are not eligible under our voluntary returns or exchange policy, except where mandatory consumer cancellation rights apply or the item is faulty, incorrect or not as described.
Hygiene Items
Jewellery, hair accessories or other hygiene-sensitive items supplied in sealed packaging cannot be returned once the seal or protective packaging has been opened, where the applicable hygiene exception applies.
Nothing in this policy affects your statutory rights.
2. Faulty or Incorrect Items
If your order arrives faulty, damaged or incorrect, we will work with you to resolve the issue.
Please email returns@naborhi.com as soon as possible, ideally within 48 hours of delivery, with:
- Your order number
- A brief description of the issue
- Clear photographs showing the item and the problem
- A photograph of the parcel label if you received the wrong item
Contacting us within 48 hours helps us investigate the issue quickly but does not affect your statutory rights.
Please do not return a faulty or incorrect item until we have reviewed the information and provided the next steps.
3. How to Start a Return
- Email returns@naborhi.com within 14 calendar days of delivery.
- Include your order number, the item you wish to return and whether you are requesting a refund or exchange.
- We will send you a Return Authorisation email containing the correct return address and the exact date by which your parcel must be posted.
- Include your name and order number inside the parcel. For an exchange, also include the replacement item or size requested.
- Use a tracked postal service and retain your proof of postage.
- Reply to your Return Authorisation email with your tracking number and proof of postage.
The parcel must be posted by the return-by date stated in your Return Authorisation email.
Returns posted after the stated deadline may be refused.
4. International Returns
Every return sent from outside the United Kingdom must be clearly marked as a return on the customs declaration.
Please declare the parcel as:
“Returned Goods” or “Returned Merchandise”
Failure to declare the parcel correctly may result in customs duties, import taxes or handling charges being applied when the parcel arrives in the United Kingdom.
Any charges caused by an incorrect customs declaration may be deducted from your refund or exchange credit.
5. Return Shipping
Return shipping costs are the responsibility of the customer unless:
- The item is faulty
- The incorrect item was sent
- Naborhi has agreed otherwise
Please use a tracked postal service and retain your proof of postage.
Naborhi cannot accept responsibility for parcels lost in transit.
6. Refunds
Refunds are processed after the returned item has been received and inspected.
Approved refunds will be returned to the original payment method.
We aim to process refunds within 5–7 business days of receiving and inspecting the return and always within the applicable legal timeframe.
Where required by applicable consumer law, the cost of standard outbound delivery will also be refunded when an entire eligible online order is cancelled.
If you selected a more expensive express or premium delivery service, only the equivalent cost of standard delivery will be refundable.
For partial-order returns and exchanges, the original outbound shipping charge is not refundable unless required by law.
Return postage is not refundable unless the item is faulty, incorrect or Naborhi has agreed otherwise.
7. Customs, Duties and Taxes
United States
Your order used dynamic tax and duty calculations at checkout.
Import duties and customs fees paid on your behalf are paid directly to the relevant customs or transit authorities and are non-refundable.
Return shipping from the United States to our UK return address is the responsibility of the customer unless the item is faulty or incorrect.
European Union
Your order included local VAT within the upfront purchase price.
VAT will be refunded to your original payment method following a successful return.
Regional import duties calculated and prepaid at checkout are paid directly to customs or transit authorities and are non-refundable.
Australia and New Zealand
Where no import duty was charged on the original order, no duty refund applies.
Canada and Other International Destinations
Any duties or taxes charged at delivery are controlled by the relevant local customs authority or carrier.
These charges are not controlled by Naborhi and are non-refundable by us.
If a returned parcel incurs customs or import charges because it was not correctly declared as returned goods, Naborhi reserves the right to deduct those charges from the refund or exchange credit.
8. Exchanges
Once you have posted your return, please send us your proof of postage and tracking number.
We may begin preparing your exchange while the return is in transit, as replacement pieces may take time to complete.
The exchange will be finalised only after the returned item has been received and inspected.
Replacement availability and dispatch dates must be confirmed and cannot be guaranteed until verified.
9. Lost or Damaged Returns
Please use a tracked postal service for every return and retain your proof of postage.
Naborhi cannot accept responsibility for return parcels lost or damaged in transit.